Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Soporte e-books

Plantear una pregunta

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"e9b4be9c1030c3333f4692e31f4303b1348be139_lout","branding":{"id":"8","key":"seb","name":"Soporte e-books","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/6","theme":{"headerBGColor":"#fffefc","headerLinkColor":"#292929","headerLinkHoverColor":"#c9242d","headerLinkHoverBGColor":"#c9242d","headerBadgeColor":"#c9242d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ccdc6939-24e1-46ed-9a60-3e0e502b9bd7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjZGM2OTM5LTI0ZTEtNDZlZC05YTYwLTNlMGU1MDJiOWJkNyI6WyJyZWFkIl19LCJleHAiOjE3NjU3ODAwNTEsIm5iZiI6MTc2NTc3OTQ1MX0.3tFRvJaPIy-G9IMW9B6mE0VuZIe36IvGS76HhFlexdE&client=da3a1f74-e870-4724-b627-be285a965e67&mode=fit","logoId":"ccdc6939-24e1-46ed-9a60-3e0e502b9bd7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda IMCP","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#e03900","helpCenterTitleColor":"#5d0404","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c5915312-e7ab-48ed-a8c2-edfe1e703dd4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1OTE1MzEyLWU3YWItNDhlZC1hOGMyLWVkZmUxZTcwM2RkNCI6WyJyZWFkIl19LCJleHAiOjE3NjU3ODAwNTEsIm5iZiI6MTc2NTc3OTQ1MX0.ncPVPMA-S8cXY4Q5OyiJiDsRc4q8_vpJ3ZNY8_gddWk&client=da3a1f74-e870-4724-b627-be285a965e67&height=300&mode=fit","bannerMediaApiFileId":"c5915312-e7ab-48ed-a8c2-edfe1e703dd4","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"8","key":"seb","projectId":10007,"serviceDeskId":8,"name":"Soporte e-books","description":"<p>¡Te damos la bienvenida! Puedes generar una solicitud para Soporte e-books con las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"40","name":"Enviar una solicitud o incidente","descriptionHtml":"","callToAction":"Enviar una solicitud o incidente","introHtml":"<p>Envía una solicitud o comunica un problema.</p>","icon":10540,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[13],"key":""},{"id":"41","name":"Plantear una pregunta","descriptionHtml":"","callToAction":"Plantear una pregunta","introHtml":"<p>¿Tienes alguna pregunta? Envíala aquí.</p>","icon":10549,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[13],"key":""},{"id":"42","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[40,41]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EBOOK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3ODA2NTEsIm5iZiI6MTc2NTc3OTQ1MSwiYW5vbklkIjoiYW5vbi11c2VyIn0.gXjHql8ECKKVxIjMipBI_Fl3cReRtpRAvdzy7j7Z2Bo","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"da3a1f74-e870-4724-b627-be285a965e67","tokenDurationInMins":20}},"reqCreate":{"id":41,"projectId":10007,"issueType":{"id":"10016","name":"Plantear una pregunta"},"form":{"name":"Plantear una pregunta","descriptionHtml":"","callToAction":"Plantear una pregunta","intro":"<p>&iquest;Tienes alguna pregunta? Env&iacute;ala aqu&iacute;.</p>","instructions":"","icon":10549,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"¿Cuál es tu pregunta o solicitud general?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/41","calendarParams":{"firstDay":0,"date":"2025-12-15T00:17:31-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3ODA2NTEsIm5iZiI6MTc2NTc3OTQ1MSwiYW5vbklkIjoiYW5vbi11c2VyIn0.gXjHql8ECKKVxIjMipBI_Fl3cReRtpRAvdzy7j7Z2Bo","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"da3a1f74-e870-4724-b627-be285a965e67","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=imcp","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e9b4be9c1030c3333f4692e31f4303b1348be139_lout","baseUrl":"https://imcp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://imcp.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"da3a1f74-e870-4724-b627-be285a965e67","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"869a4393fd0d4995816f4b5b2f0884fc","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://imcp.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}