{"xsrfToken":"c95c882649add0e600419c1b30757be63a04c567_lout","branding":{"id":"3","key":"tic","name":"TIC IMCP","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#fffefc","headerLinkColor":"#292929","headerLinkHoverColor":"#c9242d","headerLinkHoverBGColor":"#c9242d","headerBadgeColor":"#c9242d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ccdc6939-24e1-46ed-9a60-3e0e502b9bd7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjZGM2OTM5LTI0ZTEtNDZlZC05YTYwLTNlMGU1MDJiOWJkNyI6WyJyZWFkIl19LCJleHAiOjE3NDM0Mzc1NTQsIm5iZiI6MTc0MzQzNjk1NH0.ZvfModCAA-N978_IyBh5Ok0sPvLmgHRczi8ieJYMnf4&client=da3a1f74-e870-4724-b627-be285a965e67&mode=fit","logoId":"ccdc6939-24e1-46ed-9a60-3e0e502b9bd7","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Centro de ayuda IMCP","sharedPortalName":"Centro de ayuda","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda IMCP","sharedPortalName":"Centro de ayuda","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#e03900","helpCenterTitleColor":"#5d0404","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3b0b1dc8-e813-47a9-9984-ac04a28f6e9f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNiMGIxZGM4LWU4MTMtNDdhOS05OTg0LWFjMDRhMjhmNmU5ZiI6WyJyZWFkIl19LCJleHAiOjE3NDM0Mzc1NTQsIm5iZiI6MTc0MzQzNjk1NH0.tfK_-Q7CmTkQdo6tvlnQ8rgUSXBEZQ_7t4KgxRLMMBU&client=da3a1f74-e870-4724-b627-be285a965e67&height=300&mode=fit","bannerMediaApiFileId":"3b0b1dc8-e813-47a9-9984-ac04a28f6e9f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"tic","projectId":10002,"serviceDeskId":3,"name":"TIC IMCP","description":"<p>¡Te damos la bienvenida! Puedes generar una solicitud para TIC IMCP con las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"16","name":"Informar de un problema del sistema","descriptionHtml":"","callToAction":"Informar de un problema del sistema","introHtml":"<p>Indícanos si algo no funciona correctamente y trataremos de solucionarlo rápidamente.</p>","icon":10521,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4,7,5],"key":""},{"id":"12","name":"Recibe ayuda sobre las TI","descriptionHtml":"","callToAction":"Recibe ayuda sobre las TI","introHtml":"<p>Recibe asistencia para problemas y preguntas generales sobre las TI.</p>","icon":10541,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4,5],"key":""},{"id":"21","name":"Resuelva un problema de la cuenta","descriptionHtml":"","callToAction":"Resuelva un problema de la cuenta","introHtml":"<p>¿Tienes problemas para acceder a determinados sitios web o sistemas? Te ayudaremos.</p>","icon":10518,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"18","name":"Solicitar un cambio","descriptionHtml":"","callToAction":"Solicitar un cambio","introHtml":"<p>Por ejemplo, actualizar un servidor (VPN) o una aplicación (Jira).</p>","icon":10528,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[7],"key":""},{"id":"23","name":"Configurar VPN","descriptionHtml":"","callToAction":"Configurar VPN","introHtml":"<p>¿Quieres acceder a las cosas del trabajo desde fuera? Háznoslo saber.</p>","icon":10526,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"20","name":"Crear una revisión posterior al incidente","descriptionHtml":"","callToAction":"Crear una revisión posterior al incidente","introHtml":"<p>Documenta y comparte lo que hayas aprendido de un incidente para que no vuelva a ocurrir</p>","icon":10523,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"25","name":"Incorporación de nuevos empleados","descriptionHtml":"","callToAction":"Incorporación de nuevos empleados","introHtml":"<p>Solicitar acceso para nuevos empleados.</p>","icon":10516,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"17","name":"Informar de hardware dañado","descriptionHtml":"","callToAction":"Informar de hardware dañado","introHtml":"<p>Informa sobre el hardware que podría estar defectuoso o dañado, por ejemplo, una pantalla de ordenador rota o un servidor averiado.</p>","icon":10512,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"19","name":"Investigar un problema","descriptionHtml":"","callToAction":"Investigar un problema","introHtml":"<p>Crea un problema para hacer un seguimiento de la causa de una o más incidencias.</p>","icon":10520,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"15","name":"Nuevo dispositivo móvil","descriptionHtml":"","callToAction":"Nuevo dispositivo móvil","introHtml":"<p>¿Necesitas un teléfono móvil o ha llegado el momento de cambiarlo? Dínoslo. Dínoslo.</p>","icon":10534,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"22","name":"Obtener una cuenta de wifi de cliente","descriptionHtml":"","callToAction":"Obtener una cuenta de wifi de cliente","introHtml":"<p>Realice una petición de acceso temporal al wifi para los huéspedes.</p>","icon":10519,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"27","name":"Solicitar nuevo hardware","descriptionHtml":"","callToAction":"Solicitar nuevo hardware","introHtml":"<p>Por ejemplo, un ratón o monitor nuevo.</p>","icon":10550,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"26","name":"Solicitar nuevo software","descriptionHtml":"","callToAction":"Solicitar nuevo software","introHtml":"<p>Si necesitas una licencia de software, realiza una petición aquí.</p>","icon":10547,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"24","name":"Solicitar privilegios de administrador","descriptionHtml":"","callToAction":"Solicitar privilegios de administrador","introHtml":"<p>Por ejemplo, si tienes que administrar JIRA.</p>","icon":10513,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"13","name":"Solicitar una nueva cuenta","descriptionHtml":"","callToAction":"Solicitar una nueva cuenta","introHtml":"<p>Solicitar una nueva cuenta para un sistema.</p>","icon":10517,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"14","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Solicitudes habituales"},{"id":5,"name":"Ordenadores"},{"id":6,"name":"Logins and Accounts"},{"id":7,"name":"Applications"}],"orderMapping":{"7":[16,18],"4":[12,16],"5":[12,16],"6":[21],"8":[17,16,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TIC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MzgxNTUsIm5iZiI6MTc0MzQzNjk1NX0.VUc_WZ6OcNhQsgbjBWVoBzqMpWu8tmWU6NjXpUjWZOY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"da3a1f74-e870-4724-b627-be285a965e67","tokenDurationInMins":20}},"reqCreate":{"id":12,"projectId":10002,"form":{"name":"Recibe ayuda sobre las TI","descriptionHtml":"","callToAction":"Recibe ayuda sobre las TI","intro":"<p>Recibe asistencia para problemas y preguntas generales sobre las TI.</p>","instructions":"","icon":10541,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/12","calendarParams":{"firstDay":1,"date":"2025-03-31T10:02:35-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MzgxNTUsIm5iZiI6MTc0MzQzNjk1NX0.VUc_WZ6OcNhQsgbjBWVoBzqMpWu8tmWU6NjXpUjWZOY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"da3a1f74-e870-4724-b627-be285a965e67","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.pingpilot.jira.connector__sd-portal-footer-create_request","name":"sd-portal-footer","html":"<div class=\"ap-container\" id=\"ap-com.pingpilot.jira.connector__sd-portal-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.pingpilot.jira.connector__sd-portal-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.pingpilot.jira.connector\",\n \"uniqueKey\":\"com.pingpilot.jira.connector__sd-portal-footer-create_request\",\n \"key\":\"sd-portal-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"sd-portal-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://api.pingpilot.com/v1/jira/widget?deskId=3&xdm_e=https%3A%2F%2Fimcp.atlassian.net&xdm_c=channel-com.pingpilot.jira.connector__sd-portal-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.pingpilot.jira.connector&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzZDI1YTg0YmU3MDNiYTk5YWZiZmI1M2NjYmI4NTg0ODM1YmE1Y2NhMTZiNmE3NzNkMDkzMWJlZWY4ODU0M2VlIiwiaXNzIjoiZDY1ZjhmMmItYjRkMC0zOGMwLWE1ZGUtZjQ3YmIxM2ViMjFmIiwiY29udGV4dCI6e30sImV4cCI6MTc0MzQzNzg1NCwiaWF0IjoxNzQzNDM2OTU0fQ.rkjZyKPMg-5aJzWGs4X3KbSWx5z2ypjXE3ohXdfhgrY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImQ2NWY4ZjJiLWI0ZDAtMzhjMC1hNWRlLWY0N2JiMTNlYjIxZiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvaW1jcC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9pbWNwLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRJQyIsImlkIjoiMTAwMDIifX19LCJleHAiOjE3NDM0Mzc4NTQsImlhdCI6MTc0MzQzNjk1NH0.vmz7Jn44f3CnkNCpkTdwtBNOyH1mTvcOqK2OEsLik2A\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://imcp.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://imcp.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TIC\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TIC\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"12\\\"}\",\n \"timeZone\":\"Etc/GMT+6\",\n \"origin\":\"https://api.pingpilot.com\",\n \"hostOrigin\":\"https://imcp.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}