Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"a3af4e22f8d9e591c415ba725126b2aa9432b0cf_lout","branding":{"id":"3","key":"tic","name":"TIC IMCP","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#fffefc","headerLinkColor":"#292929","headerLinkHoverColor":"#c9242d","headerLinkHoverBGColor":"#c9242d","headerBadgeColor":"#c9242d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ccdc6939-24e1-46ed-9a60-3e0e502b9bd7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjZGM2OTM5LTI0ZTEtNDZlZC05YTYwLTNlMGU1MDJiOWJkNyI6WyJyZWFkIl19LCJleHAiOjE3NjU3NzYzOTEsIm5iZiI6MTc2NTc3NTc5MX0.QxbT-eddbxThoXGfD9qbEvRA5z8Z4kWIh_yLXCdV-qs&client=da3a1f74-e870-4724-b627-be285a965e67&mode=fit","logoId":"ccdc6939-24e1-46ed-9a60-3e0e502b9bd7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda IMCP","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#e03900","helpCenterTitleColor":"#5d0404","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c5915312-e7ab-48ed-a8c2-edfe1e703dd4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1OTE1MzEyLWU3YWItNDhlZC1hOGMyLWVkZmUxZTcwM2RkNCI6WyJyZWFkIl19LCJleHAiOjE3NjU3NzYzOTEsIm5iZiI6MTc2NTc3NTc5MX0.ybiKX39u8Zs93m2Hdo-jZ5x1vEO3LhtyRpneqNqmyis&client=da3a1f74-e870-4724-b627-be285a965e67&height=300&mode=fit","bannerMediaApiFileId":"c5915312-e7ab-48ed-a8c2-edfe1e703dd4","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"tic","projectId":10002,"serviceDeskId":3,"name":"TIC IMCP","description":"<p>¡Bienvenido! Puedes levantar un ticket al equipo TIC IMCP, puedes apoyarte de las opciones que te compartimos.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"16","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4,7,5],"key":""},{"id":"12","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4,5],"key":""},{"id":"21","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"18","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[7],"key":""},{"id":"23","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"20","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"25","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"17","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"19","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"15","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"22","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"27","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"26","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"24","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"13","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Common Requests"},{"id":5,"name":"Computers"},{"id":6,"name":"Logins and Accounts"},{"id":7,"name":"Applications"}],"orderMapping":{"7":[16,18],"4":[12,16],"5":[12,16],"6":[21],"8":[17,16,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TIC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NzY5OTEsIm5iZiI6MTc2NTc3NTc5MSwiYW5vbklkIjoiYW5vbi11c2VyIn0.OfYM6kZ_FOiw3Ic_OC0-ZGHs2Zf3q1Av2a2HWfSpG_o","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"da3a1f74-e870-4724-b627-be285a965e67","tokenDurationInMins":20}},"reqCreate":{"id":12,"projectId":10002,"issueType":{"id":"10011","name":"[System] Service request"},"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10541,"iconUrl":"https://imcp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/12","calendarParams":{"firstDay":0,"date":"2025-12-14T23:16:31-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTNhMWY3NC1lODcwLTQ3MjQtYjYyNy1iZTI4NWE5NjVlNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NzY5OTEsIm5iZiI6MTc2NTc3NTc5MSwiYW5vbklkIjoiYW5vbi11c2VyIn0.OfYM6kZ_FOiw3Ic_OC0-ZGHs2Zf3q1Av2a2HWfSpG_o","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"da3a1f74-e870-4724-b627-be285a965e67","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}